Who we are and what personal data we process?
Parablu services are provided by Parablu Inc. (a California Corporation with Entity #C3701405; Registered address: 1600, Duane Avenue, Santa Clara, CA 95054) and its subsidiaries.
If your account on Parablu managed services platform is associated with a business email ID, then the company associated with the business email ID assumes the role of the data controller and Parablu becomes the data processor. All personal information shared with Parablu and/or with official Parablu representatives is processed solely by Parablu Inc. and Parablu Systems Private Limited.
Some of the activities of Parablu are outsourced to third-party processors. These entities may choose to use your data when acting on behalf of Parablu Inc. for the purposes of invoice processing, payments, data storage, content promotion, analytics, etc. Presently, our sub-processors include Google Analytics (for marketing-related purposes), Google AdWords (to promote our content and services), LinkedIn (to promote our content and services), Twitter (to promote our content and services), Facebook Ads Manager (to promote our content and services), YouTube (by clicking an embedded YouTube video your data is tracked and processed by YouTube as well), Hubspot (as a CRM software), Mailchimp (to email communication related to products and services) and Klenty (for email communication related to products and services). For our hosted and fully managed services, we make use of data centers provided by our cloud service partners to host our data management solutions such as our backup, content collaboration and file sharing services. Our partners in this area today are Microsoft, Linode and Digital Ocean.
What information do we collect?
The information you provide to us when you do such things as request a product demo, register for an account on Parablu managed services platform, use our platform, upgrade your plan, download and/or access information listed on our website, and interact with our sales and/or customer support teams via the official website and/or other channels of communication. Information thus collected is used to rightfully associate you with a Parablu account and the services you are entitled to as a result. It is solely your decision to share any personal information with us and our processing of such data will be based on your consent and preferences you indicate.
Note that the Parablu website is separate from the Parablu managed services platform. Unless you choose to explicitly identify yourself through activities such as filling a demo request form, contact form or responding to a promotion, the data we obtain from your use of the website through information gathering technologies is not indicative of your personally identifiable information.
We may collect your personal data from existing Parablu users, such as when someone invites you to use a Parablu account. We may also receive your personal information, including your billing details, email, phone number and address(s), from our resellers and distributors. We may also receive information about you and your activities on our site from our third party vendors, including our ad partners, assuming they have obtained consent and/or data sharing preferences from you before doing so.
How do we use your information?
Depending on the preferences you have communicated to us via your interaction with our website and/or our services we may process your personal information for several purposes.
For providing our services
In order to provide our services in a secure, meaningful, and reliable manner, we will use your personal information for the purposes of account creation, profile verification, account verification, and account maintenance.
For improving our platform and services
We aggregate the feedback you provide us as well as statistics around your usage of the site and/or the platform to understand patterns of usage, areas of improvement and service enhancement. We may also use your personal information for internal research and development purposes as well.
For billing purposes
We will use your billing details to process and complete transactions and share communication-related to the billing activities, including (but not limited to) invoices and transaction success confirmations.
For communication purposes
We will use your information to send legal, administrative, and technical communication and collaterals. We may use your personal information to customize content, business information and user experience. We may use your personal information to send push notifications to your device in order to communicate new service features and offerings. To opt out of push notifications, you may edit the settings on your personal device and/or browser. We may also use your personal information such as email and phone number, for the purposes of sending relevant marketing communications, including newsletters and promotional content about our products, services, and events. To opt out of our marketing communications or to manage your preferences, you can write to us at email@example.com
For legal and regulatory compliance purposes
Wherever required by law or where deemed essential to the protection of our legal rights, we may use your personal information for compliance and audit purposes, regulation mandates, and legal claims.
For other purposes
We may use your personal information for purposes other the ones cited here; purposes for which we obtain your consent and require our partners to obtain your consent wherever necessary and in accordance with the laws of the land.
For EEA users: What is the legal basis for processing?
If you are an individual residing in the European Economic Area (EEA), we collect and process information about you only when,
How do we share your personal data with our partners?
We may share your personal data with third party service providers in accordance with this policy document. We may also share personal data with third party service providers when we have your consent to do so, such as when you use our services to share content or files with a third party. By sharing content or when a content is shared with you – either by accepting, downloading or assessing a link or an invitation – your activity and relevant data pertaining to changes and/or downloads made by you may also be revealed to an associated third party.
You acknowledge that when someone accepts an invitation from you to view, use or engage with any part of the content encrypted using Parablu service(s), such content goes out of your control and remains accessible to the person, subject to the extent you granted access. In light of this, we ask you to pay special attention with whom you share your encrypted content and files.
Please note that we will never sell your personal data to third parties. However, we may need to share some personal information we obtain from your use of our website and services for the purposes of legal compliance, protect your safety, backup, billing, payment processing, analytics, service development, etc. Our third-party service providers are required to use the personal data that we share with them solely in connection with the services they provide to us.
Also, we may post testimonial(s) provided by you on our website that may contain some personal information, such as your name and designation. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
How do we store and protect your personal information?
We take appropriate organizational and technical measures to protect your personal data against accidental loss, destruction, unauthorized access, unlawful alteration and theft.
Data collected by Parablu is protected using the company’s proprietary secure container technology, BluKrypt<™>. In this secure container, your data is safe both in-transit and at rest, protected by strong encryption. Even in cases where we use cloud-based storage to store your data, we use encryption with strictly enforced segregation of duties to ensure that your data is safe and secure.
Data processed by you using Parablu is never accessed or used by Parablu. Your encrypted data and corresponding encryption keys are in your control and you may modify them at any time using the management console.
Parablu’s solutions have been designed to keep your data safe by allowing decryption of data only when the data controller requests it with sufficient authentication. The data controller also has the ability to control and modify the encryption keys at will and at any point in time. To the best of Parablu’s knowledge, the current state of the art and the public knowledge of the human race, unless provided permission and sufficient access by the data controller, Parablu is unable to decrypt data encrypted by you using our services and as a result Parablu cannot access it and use any part of the encrypted content to identify any individual.
Further, our employees are bound by strictly enforced confidentiality agreements to ensure a safe environment for collaboration and product development.
How long will we retain your personal information?
We will retain your data as long as it is required to fulfill the purposes cited in this privacy document or as long as required and permitted by appropriate laws and regulations.
How long do we retain your encrypted content?
As a registered Parablu user using our products or our hosted, fully managed services, you can control how long we retain your encrypted content. You can access, edit, and delete your encrypted content, or modify the policies that control the retention of the encrypted content, the way you deem fit. If you choose to delete encrypted content, it is permanently deleted from our servers and the storage container as well. In some cases, we may retain the deleted content for a period of time in a trash or recycle bin for you to retrieve any content that you may have mistakenly deleted.
You acknowledge that if you share all or a part of any encrypted content using our service with any person who uses your link to access the data, such content could go out of your control and might remain accessible by such person to the extent of the access you granted, even if you select to delete or remove your encrypted content. In light of this, we request that you pay special attention to who you share your encrypted content with.
You may ask us to, under reasonable circumstances,
You can request this by sending an email to email@example.com. We will respond to your request within thirty days of receiving your email. Please note that we may ask you for information that can verify your identity before complying with any of your requests. Note that any change in the personal data we collect from you, from your browsing activities and/or a third-party service provider may affect your experience of the site and our services.
Also, note that if your account on Parablu is associated with a business email ID, we will not be able to entertain your requests without your organization’s written consent, except when required by applicable law.
This document was last updated on July, 2018
Parablu, an award winning provider of secure data management solutions, engineers new-age cloud data protection solutions for the digital enterprise.
1600, Duane Avenue, Santa Clara, CA 95054
+1 (650) 762 6641